Emblaze-VCON HD3000 User's Guide Page 163
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- Table of contents
- TROUBLESHOOTING
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Chapter 15 Troubleshooting
Emblaze VCON HD3000 User’s Guide 151
15.5 Unsuccessful Call .
15.6 Streaming Media
Condition Solution
A “Call rejected”
message appears.
1. Press <Status> and check if the HD3000 is
registered to an MXM or Gatekeeper. If no, but
you want MXM or Gatekeeper management,
access the Network<H.323 dialog box and enter
the MXM/Gatekeeper’s correct address.
2. Verify that the remote party is registered with
the same or a neighboring Gatekeeper.
3. If you use DNS names to dial, access the
Network>LAN dialog box to verify the correct
DNS server name.
You cannot receive calls
dialed to the HD3000’s
Station Name.
T Access the Network>LAN dialog box and
verify the correct WINS server name.
Condition Solution
You cannot view
streaming video.
T If a supported viewer is not installed on your
PC, the Web Management redirects you to the
viewer’s installation page. Install the viewer and
then try again to view the stream.
- Group Videoconferencing 1
- Limited Warranty 3
- Safety Notice 4
- FCC Warning 4
- The FCC Wants You to Know 4
- About This User’s Guide 6
- Page Type of support 8
- TABLE OF CONTENTS 9
- Table of Contents 10
- 1WELCOME TO HD3000 13
- 1.1 HD3000 Features 14
- Chapter 1 Welcome to HD3000 15
- Feature HD3000 HD3000LT 15
- 1.2 HD3000 System Components 18
- Additional Accessories 19
- 2SETTING UP HD3000 21
- Chapter 2 Setting Up HD3000 22
- Connecting a Single Monitor 23
- TV monitor to the HD3000 23
- Select Monitor 24
- Select TV1 24
- Monitor Mode 24
- Right=Red) 27
- Connecting the LAN 33
- • External speakers 36
- • Multiple cameras 36
- • PTZ camera 38
- • Power supply and power cord 38
- • S-Video cable 38
- • RJ-45 Camera control cable 38
- Set VCR Audio Mix 44
- Connecting an Audio Mixer 45
- 3GETTING STARTED 47
- ³ To shut down the HD3000 48
- 3.2 The Remote Control 49
- 3.3 HD3000 Screens 50
- 3.4 Navigating in HD3000 51
- Entering Data 52
- Chapter 3 Getting Started 53
- Before Calling 54
- 4VIDEOCONFERENCING BASICS 57
- ³ To set Manual Answer 58
- Automatic Answer 59
- Other Call Answering Options 60
- Select Auto Generate 64
- Phonebook Entries 64
- Select Options 64
- 4.3 Starting Videoconferences 66
- Navigate to a letter tab 67
- Calling Through Gateways 70
- 4.4 Ending Videoconferences 73
- 5NETWORK CONFIGURATION 75
- LAN Connection 77
- Advanced Properties 82
- Value Description 84
- Define the speed of the 85
- 6VIDEO AND AUDIO ADJUSTMENTS 89
- Selecting the Current Camera 92
- Controlling the Camera 93
- Display Modes 96
- 6.2 Adjusting the Audio 100
- • Mute the incoming audio 100
- • Mute the outgoing audio 100
- Selecting a Microphone 102
- Setting Mixing Modes 103
- Select an audio 104
- Enabling Echo Cancellation 105
- Set the gain level 106
- MBEDDED MCU 107
- 7.2 HD3000 as Chair 110
- Controlling the Floor 112
- Select to turn on 113
- Changing the Chair’s View 114
- Disconnecting a Site 116
- 7.3 HD3000 as Site 117
- Requesting the Floor 118
- Returning the Floor 118
- Changing the Site’s View 119
- 7.5 Multipoint Call Status 121
- 8STREAMING MEDIA 125
- Chapter 8 Streaming Media 126
- Select Network 126
- 9DATA AND APPLICATION SHARING 129
- 9.3 Opening a Data Connection 130
- • Sharing with non-HD systems 131
- • Streaming 131
- Streaming Data 133
- Enabling H.239 Dual Streaming 135
- 10 HD3000’S WEB MANAGEMENT 137
- MULTICAST 141
- ELEPHONY EXCHANGE FUNCTIONS 143
- 12.2 Call Exchange Services 145
- • Call Forward 145
- • Call Transfer 145
- Call Transfer 147
- Simplified Gateway Dialing 149
- 13 SYSTEM SECURITY 151
- Chapter 13 System Security 152
- 13.2 Security Properties 154
- 13.3 Locking the HD3000 156
- 14 CALL LOGGING 157
- 14.2 Viewing the Call Log 158
- 15 TROUBLESHOOTING 159
- 15.2 Starting HD3000 161
- 15.3 Video/Audio 162
- 15.4 Software Upgrade 162
- 15.5 Unsuccessful Call 163
- 15.6 Streaming Media 163
- AMULTI-LANGUAGE INTERFACE 165
- BSOFTWARE UPGRADE 167
- Enable Remote Upgrade 168
- Appendix B Software Upgrade 169
- Select Version 170
- B.2 Upgrading from the HD3000 171
- Manual Upgrade 172
- B.4 Installer Mode 174
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